Frequently Asked Questions (FAQ)
Ordering & Products
Q: How can I place an order on MustBuy.pk?
A: Ordering is simple! Browse our collections, select the product you want, click “Add to Cart,” and then proceed to checkout. Fill in your delivery details and choose a payment method to complete your purchase.
Q: Are the products on MustBuy.pk authentic?
A: Yes, absolutely. We source all our products directly from authorized distributors and verified suppliers to ensure 100% authenticity and quality.
Q: What should I do if a product is out of stock?
A: If a product is marked as “Sold Out,” you can often click on the product page and look for a “Notify Me When Available” button to receive an email alert as soon as it is restocked.
Shipping & Delivery
Q: What are your shipping charges?
A: We offer **Free Shipping** on all orders over Rs. 2,000! For orders below this amount, a nominal shipping fee will be applied, which you can view at checkout.
Q: How long will it take to receive my order?
A: Delivery times vary based on your location
Major Cities (Karachi, Lahore, Islamabad): 3-5 business days.
Other Cities: 5-7 business days.
Please note: Delivery times are estimates and may be slightly longer during peak sale periods or due to unforeseen circumstances.
Q: Do you offer Cash on Delivery (COD)?
A: Yes, we offer Cash on Delivery (COD) across Pakistan for your convenience. You can select COD as your payment method at checkout.
Q: How can I track my order?
A: Once your order is dispatched, you will receive a confirmation email and SMS with a tracking number and a link to the courier’s website. You can use this number to monitor the status of your delivery.
Returns & Refunds
Q: What is your return and exchange policy?
A: We offer a 7-Day Hassle-Free Return Policy. If you are not completely satisfied with your purchase, you can return it within 7 days of delivery for an exchange or a full refund, provided the item is unused, in its original packaging, and with all tags intact. Please refer to our Refund Policy for full details.
Q: How do I initiate a return?
A: To initiate a return, please contact our Customer Support team via email at `support@mustbuy.pk` or call us at +92 339 4020767 Phone Number Here with your order number and reason for return. We will guide you through the process.
Q: How long does a refund take?
A: Once we receive and inspect the returned item, your refund will be processed. COD Orders: Refund will be processed via bank transfer or EasyPaisa/JazzCash within 3-5 business days.
Online Payments: Refund will be credited back to your original payment method within 7-10 business days.
Payments & Security
Q: What payment methods do you accept?
A: We accept: Cash on Delivery (COD)
Credit/Debit Cards (Visa, MasterCard)
Bank Transfer EasyPaisa / JazzCash
Q: Is my personal and payment information secure?
A: Your security is our top priority. Our website uses **SSL encryption** to protect your data, and we do not store your credit card information. All transactions are processed through secure, trusted payment gateways.